Right of Withdrawal
Consumers have the right to withdraw from this contract within 14 days.
Withdrawal Policy
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day you or a third party named by you (who is not the carrier) took possession of the goods.
To exercise your right of withdrawal, you must inform us
(Siqual Design, Jiului Str. 11, 335800 Petrila, Romania, office@siqual-design.com | Phone: +49 174 6608963)
of your decision to withdraw from the contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for any additional costs incurred if you chose a delivery method other than the least expensive standard delivery offered by us).
The refund will be issued once we have received the returned goods or proof of return, and no later than 14 days from the date we are informed of your decision to withdraw.
We will use the same payment method for the refund that you used for the original transaction, unless explicitly agreed otherwise. In no case will you be charged any fees for this refund.
We may withhold the refund until we have received the goods back or you have provided evidence that you have returned them—whichever comes first.
You must send back or hand over the goods without undue delay, and in any event not later than 14 days from the day you notified us of your withdrawal. Please send returns to:
3000Watt GmbH, Böttcherstraße 7, 33609 Bielefeld, Germany
The deadline is met if the goods are sent back before the period of 14 days has expired.
Return Shipping Costs
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If the return is due to a defect, incorrect item, or any other reason for which we are responsible, we will cover the return shipping costs—regardless of the shipping method.
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If the return is voluntary and based solely on your use of the legal right of withdrawal (without a defect or error), you are responsible for the cost of returning the goods (§ 357(6) BGB).
If we provide you with a return label in such a case, the cost of the label will be deducted from your refund.
Please return items that can be shipped via regular postal service using standard shipping.
For bulky items that cannot be returned via standard postal service, the estimated return cost is approx. €70.
Compensation for Diminished Value
You are only liable for any diminished value of the goods if this results from handling beyond what is necessary to check the nature, characteristics, and functioning of the goods.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back.)
To:
Siqual Design, Jiului Str. 11, 335800 Petrila, Romania
Email: office@siqual-design.com
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ():
– Ordered on () / received on ()
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if sent on paper)
– Date(*) Delete as appropriate.
Special Notes
If you have financed this purchase with a loan and later withdraw from the contract, you are no longer bound by the loan agreement either—provided both agreements form an economic unit.
This is especially the case if we are your loan provider, or if your loan provider used us as an intermediary.
If we have already received the loan amount when you withdraw, your loan provider assumes our rights and obligations from the original contract regarding the consequences of withdrawal.
This does not apply if the contract concerns financial instruments (e.g., securities, currencies, derivatives).
If you want to avoid contractual obligations altogether, exercise your right of withdrawal and also cancel the loan contract (if applicable).